Information and Terms



All membership benefits are for active members in good standing during the term of their membership.

  1. Membership Services - All memberships include your choice of a massage or signature facial each month
  2. Additional Membership Massage and Facials Services - Members may purchase an unlimited number of additional services for their personal use at discounted rates.
  3. Rollover Privileges - Members may rollover any unused services to the following month. Upon termination of your month to month membership, accumulated member service packages expire and are non-refundable 30 days after your last EFT payment. Accumulated member services expire on the last day of a Prepaid Term Membership.
  4. Retail Discounts- A 10% discount is given to all members on retail product purchases.
  5. Gift Card Purchases and Guest Privileges- Members may purchase an unlimited number of gift cards as well as bring in an unlimited number of guests at member rates. The only restriction is a limit of 2 member priced services in any combination of gift cards or guest visits for each individual guest in a 6 month period.
  6. Nationwide Acceptance- Membership privileges and prepaid services are accepted at all Hand & Stone locations in the United States.
  7. Client Referral Rewards Program – Clients can earn Whisper and Win points for referring new clients. Points may be redeemed for any service.
  8. Membership Freeze Option - A membership may be frozen for a minimum of one month and a maximum of three months with no additional cost.
    • Memberships can only be frozen two times in a 12 month period for a maximum of 3 months at a time. A membership must be unfrozen a minimum of 30 days before it can be frozen again.
    • Members can redeem accumulated services during a freeze but cannot utilize any additional membership benefits (i.e. bringing guests, gift card purchases, retail discounts).
    • A minimum of one EFT payment must have been made before a membership is eligible to be frozen
  9. Memberships are non-transferable and non-refundable
  10. Hand and Stone must be notified about any changes in address, contact information and/or credit card information.
  11. Guests must follow spa rules and regulations. Hand & Stone reserves the right to refuse or discontinue services for any reason.
  12. Hand & Stone reserves the right to modify/change spa rules, regulations, services and pricing with reasonable notice.
  13. Twenty four hour advance notice is required on any appointment cancellation. Failure to do so will result in a fee equivalent to 50% of the cost of the scheduled service.
  14. Hand & Stone is not responsible for lost or stolen property.
  15. Age requirements for receiving spa services vary by state and local law and Hand and Stone strictly complies with such laws. In the event there is not a specific regulation in your area, our policy is as follows:
    • Must be over the age of 14 to receive a massage
    • Must be over the age of 13 to receive a Teen facial.
    • If under the age of 18 a parent/guardian signature is required for the minor to receive our services.
    • Any minor between the ages of 14 – 15 requires that the parent remain in the treatment room while massage services are being performed.
    • Any minor between the ages of 16 – 17 requires that the parent remain on the premises while massage services
Quality, therapeutic client focused massage for your wellness. Our certified Massage therapists will personalize a massage session that is just right for you. Call now and leave behind the stress of deadlines of hectic schedules.
Excellent for all skin types and an ideal monthly regimen to maintain healthy skin. Our licensed aestheticians will customize your treatment so you enjoy a clean, bright complexion. Call now & experience a dramatic difference in the quality of your skin!
1 Hour
Our signature Hot Stone Massage follows the same principles of Swedish massage with the addition of heated stones. Adding heat to your massage enhances the feeling of deep relaxation & peace. Call now to book this soothing session & melt away stress & tension!

stoneyHeader.png*Introductory Offers valid for first visits. Not valid for gift cards. Services include 50 minute hands-on service and time allotted for dressing and consultation. Prices and services are subject to change and may vary by location. Offers may not be combined. Hand and Stone Massage and Facial Spas are independently owned and operated franchise locations.

© 2014 HAND AND STONE FRANCHISE, CORP all rights reserved